Privacy Policy

We use personal information only for appropriate business, service, security and legal purposes. Depending on the circumstances, this may include the following:

• Creating, operating and maintaining your account.
• Providing casino services, recording game activity and displaying account information.
• Processing deposits, withdrawals and other account transactions.
• Checking identity, age, eligibility and account ownership.
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, account takeovers and other prohibited or harmful activity.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Providing customer support, investigating complaints and resolving technical or transaction issues.
• Meeting applicable legal, regulatory, tax, accounting, court or law enforcement requirements.
• Applying responsible gaming processes and responding to account safety concerns where appropriate.
• Understanding website use, testing features, improving performance and developing services.
• Sending service messages, security alerts and other essential account communications.
• Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise have a lawful choice to receive them.

We may use information in combined, statistical or de-identified form for reporting, analysis, fraud prevention and service improvement. Information that has been de-identified may no longer identify an individual in a practical way.

Sharing information

We may share relevant information with service providers that help operate the website and casino services. These providers may support payment processing, identity and verification checks, hosting, information technology, security, customer support, communications, analytics, fraud prevention and professional services. They are expected to handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a valid request from an authorised authority, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or protect the rights and property connected with the website. We do not treat personal information as a product for unrestricted sale.

Some service providers may process information in countries outside Australia. Where information is handled across borders, reasonable steps may be taken to support appropriate security and privacy protections, subject to applicable requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can be subject to reasonable exceptions, identity checks, legal obligations and the need to protect other people or the security of the platform.

• Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: request deletion of your data where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: withdraw your consent to marketing communications at any time. You may use an unsubscribe option in a marketing message or contact us directly. Withdrawing marketing consent will not usually stop essential service, account or security messages.
• Complaint or enquiry: ask questions about how information is handled or raise a privacy concern.

To exercise a right or make a privacy request, contact support@roobetcasino.click. Please include enough information for us to understand your request and identify the relevant account. We may ask for reasonable information to verify your identity before responding. This helps prevent personal information from being disclosed to the wrong person.

We aim to respond to valid requests within a reasonable timeframe. The response may explain any information that cannot be provided, changed or deleted because of legal duties, security considerations, record-keeping requirements or other applicable exceptions. If your request relates to marketing, you can also use the unsubscribe instructions provided in the relevant communication.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with a revised effective date where appropriate. We encourage players to review the policy periodically. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.